We accept bank wire transfer, which is our preferred route for full container payments, ACH transfer for US customers, all major credit and debit cards including Visa, Mastercard, American Express and Discover, and PayPal on eligible orders.

All transactions are processed in US Dollars. Where a method is not available for a particular order, for example a very large multi-unit purchase, we will tell you at quotation stage rather than after you have committed.

• Full payment is required before a container is released for collection or loaded for delivery
• Custom builds, modifications and large quantity orders may require a deposit up front, with the balance settled before dispatch
• The terms that apply to your purchase are stated plainly on your invoice or sales agreement

We do not release stock against a promise of payment. It protects you as much as us: it is what stops a unit you have paid for being sold twice.

An official invoice is issued for every order, without exception. It sets out the container specification and number, the agreed price, delivery or collection details, payment instructions, and any applicable taxes or fees.

Prices remain subject to change until an order is confirmed and payment has been received. Once your invoice is settled, the price on it is the price, and we absorb any market movement after that point.

• Payment must reach us by the due date shown on your invoice
• Orders left unpaid past the due date may be cancelled or repriced
• Stock is not reserved indefinitely, so a specific container may no longer be available if payment is delayed

If you need more time, tell us before the deadline. We can usually hold a unit for a short period when we know it is coming.

Our website runs over an encrypted connection and card payments are handled by established, PCI-compliant payment gateways. Sensitive card details are captured by those providers, not by us, and full card numbers are never stored on our servers.

Internally, access to payment records is restricted to the staff who need it to process your order, and every access is logged.

• Refunds are issued strictly in line with our Return and Refunds Policy
• Payments taken in error are returned in full to the original method of payment
• Shipping charges and transaction fees are non-refundable unless we cancel the order

Approved refunds are processed within 5 to 10 business days of the decision being confirmed.

Applicable sales tax is calculated on the shipping destination and the tax rules that apply there, and is shown as a separate line on your invoice so you can see exactly what has been added.

Tax-exempt customers must supply a valid exemption certificate before payment is made. We cannot apply an exemption retrospectively once tax has been remitted.

For orders placed from outside the United States, additional bank charges, intermediary fees or currency conversion costs may apply. These are set by the banks involved rather than by us, and are the responsibility of the customer.

Please contact us before transferring funds internationally so we can issue the correct payment instructions and confirm the amount that needs to arrive.

We reserve the right to verify any order and any payment before releasing stock. Orders that raise a concern may be delayed or cancelled, and we may ask for additional confirmation before processing.

This occasionally adds a day to an order. We think that is a fair trade for making sure containers and funds end up where they belong.

If anything about an invoice, a deposit or a payment route is unclear, ask before you send money. Call (833) 848-2690 or email info@titanvaultcontainers.com and we will walk you through it line by line.