Most of what we hold is given to us directly when you request a quote, place an order or contact the team. A smaller amount is gathered automatically as you browse.

• Your name, and the company or organisation you represent
• Email address and telephone number
• Billing address and the delivery or collection site address
• Quote references, order history and delivery records
• Payment and transaction details. Card payments are captured by our payment providers, and full card numbers are never held on our systems
• IP address, device type and browser information
• Pages viewed, referring links and similar usage data collected through cookies and analytics

Every use below is tied to running your order properly or keeping the business compliant. We do not collect information we have no purpose for.

• Preparing quotes and confirming stock availability
• Processing orders, issuing invoices and taking payment
• Booking haulage and arranging delivery or yard collection
• Answering enquiries and providing after-sales support
• Sending order confirmations, delivery windows and service updates
• Improving our stock range, website and overall customer experience
• Identifying and preventing fraud or unauthorised activity
• Meeting our legal, tax and record-keeping obligations

Our website uses cookies and similar technologies to keep the site working, remember your preferences, understand which pages are useful and measure whether our marketing is worth running. They fall into four groups: strictly necessary, preference, analytics and marketing.

Only the strictly necessary group is required for the site to function. You can accept, refuse or clear the rest at any time through your browser settings, and full detail is set out in our Cookie Policy.

We do not sell personal information and we do not trade contact lists. Details are shared only where a third party genuinely needs them to complete your order or to keep us lawful, and each one receives the minimum required.

• Haulage and freight partners moving your container
• Payment processors and our banking providers
• Website hosting, IT and security suppliers
• Analytics and advertising platforms, usually in aggregated or pseudonymised form
• Regulators, courts or law enforcement where we are legally obliged to respond

We apply technical and organisational safeguards proportionate to the information we hold: encrypted connections across the site, access limited to staff who need it for your order, secured administrative accounts and suppliers selected partly on their own security standards.

No method of transmitting data over the internet can be guaranteed completely secure. What we can promise is that we take reasonable, current and regularly reviewed steps to protect your information, and that we act quickly if anything looks wrong.

Information is retained only for as long as there is a genuine reason to hold it. Order, invoice and delivery records are kept for the statutory accounting and warranty periods. Enquiries that do not lead to a sale are removed or anonymised once they are no longer useful.

Marketing contact details are held until you unsubscribe, after which we retain a minimal suppression record so we do not contact you again by mistake.

Depending on where you live you may hold some or all of the following rights. We honour them for every customer, wherever you are.

• Request a copy of the personal information we hold about you
• Ask us to correct anything inaccurate or out of date
• Request deletion where no legal or contractual reason to keep it remains
• Object to, or ask us to restrict, certain processing
• Withdraw consent for marketing at any time
• Receive your data in a portable, machine-readable format

To exercise any of these, contact us using the details at the bottom of this page. We may ask you to confirm your identity before releasing information, and there is no charge for a standard request.

Some pages link to third-party sites such as payment providers, haulage partners, finance companies or industry resources. Once you follow a link you are covered by that organisation own privacy practices, not ours. We are not responsible for their content or the way they handle your information, so it is worth reading their policy before you share anything.

Titan Vault Containers sells to businesses and adults purchasing for their own property. Our website is not designed or directed at children under 13, and we do not knowingly collect information from them. If you believe a child has submitted details to us, contact us and we will delete the record promptly.

This policy will be updated from time to time as our services, suppliers or legal duties change. Any revised version is published on this page with a new effective date at the top, so you can always see which version applies. Where a change materially affects how we use your information, we will make that clear rather than quietly amending the text.

Questions about this policy, or about the information we hold on you, go straight to our team. Reach us by email at info@titanvaultcontainers.com, by phone on (833) 848-2690, or through the contact form on this website. We aim to acknowledge privacy requests within two business days.